Refund policy
Thank You for Choosing Solazis!
We are here to ensure your satisfaction with our products. Our refund policy has been created to provide you with a risk-free shopping experience and to ensure maximum transparency. Please carefully read the following information to understand how you can request a refund.
Terms and Conditions
Refund Request Period: You have up to 14 days from the delivery date to request a refund. After this period, we will no longer be able to accept refund requests.
Product Conditions: Returned products must be in the same condition as when they were received. Make sure they are new, unused, and free from damage or signs of wear. Otherwise, a fee may be applied, or we may be unable to proceed with the refund.
Product Returns: Before returning a product, please contact us via the refund request form available on our website. We will provide you with the necessary instructions for returning the product. Return shipping costs will be at your expense unless the refund is due to an error made by our store.
Refund Processing: Once we receive the returned product and verify its condition, we will process the refund within 5 business days. Refunds will be issued using the same payment method used for the original purchase unless otherwise specified by you.
Non-Refundable Products
Certain products may not be eligible for refunds due to hygiene, safety, or other reasons. These products include, but are not limited to:
- Perishable or soon-to-expire items.
- Customized or made-to-order products.
- Intimate or wearable items.
For more information on non-refundable products, we invite you to contact us directly.
Support and Contact Information
Our customer service team is ready to assist you with any questions or issues regarding refunds. You can reach us through the following channels:
Email Address: Limitlessdigitallimited@gmail.com
We will be happy to provide you with all the information and assistance necessary to ensure a quick and effective resolution
Company Name: LIMITLESS DIGITAL LIMITED
Registration: 79739769
Address:RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG